💬 What are my options if the custom kitchen cabinets arrive and the wood stain doesn't match the sample I approved?

The manufacturer must correct significant discrepancies if the custom kitchen cabinets' wood stain doesn't match the approved sample. You have the option to reject the delivery or request a rework.

Upon discovering a mismatch, immediately photograph the cabinets next to your approved sample as evidence. While minor variations (typically 5-10%) may be acceptable due to natural wood, a substantial deviation warrants action. Most agreements specify a timeframe, often 48-72 hours post-delivery, to report such issues to the manufacturer for assessment and resolution.

doLink safeguards your interests by employing a trilateral contract, which protects you against advance payment risk by holding funds in escrow until satisfactory delivery. Our platform features 400+ verified manufacturers with real-time reputation monitoring, ensuring you work with reliable suppliers. A personal administrator coordinates the entire process, mediating disputes and ensuring adherence to your specifications.

Report the stain mismatch to your doLink personal administrator immediately, and we will initiate the resolution process with the manufacturer on your behalf.

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