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James T. klausė ·

💬 What happens if my custom furniture arrives and the dimensions are slightly off from the approved design?

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If your custom furniture arrives with dimensions slightly off from the approved design, the manufacturer is generally obligated to rectify the issue, which may involve rework or replacement at no additional cost to you.

While minor variations within industry-standard tolerances (typically +/- 1-3mm) are often acceptable, any significant deviation from the agreed-upon specifications constitutes a manufacturing defect. In such cases, the manufacturer is responsible for correcting the furniture or replacing it entirely to match the approved design, ensuring your project timeline isn't unduly delayed.

doLink mitigates such risks through our robust framework. Our trilateral contract specifically protects clients against advance payment risk, ensuring funds are released only upon satisfactory completion. Furthermore, a personal administrator coordinates the entire process, from design approval to delivery, addressing any discrepancies promptly.

If you receive furniture with incorrect dimensions, contact your doLink personal administrator immediately to initiate the resolution process with the manufacturer.

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